Store Policies at Happee Go Luckee

Happee Go Luckee values its customers above all and strives to uphold its policy for excellent customer service. We are always updating and improving our website to give our customers the best buying experience possible. As a result of our dedication, our policies will also be updated and improved. Happee Go Luckee reserves the right to change, modify, add, or remove any of these terms and conditions regarding returns at any time for any reason. Happee Go Luckee will provide notification of any changes or alterations made to this policy on this page. Please refer to this policy regarding any inquiries or questions about item returns. We apologize that you wish to return products you have purchased from us and hope to resolve any discrepancies you have regarding returns. We thank you for your patronage and will continue to strive to meet the standards of our invaluable customers.

NOTE: Happee Go Luckee takes all possible procedures with care to ensure your purchased products ship out and arrive intact and without detriment. Please note however that once your shipment leaves our store, the handling of your package is out of our control and jurisdiction. Most instances of customers receiving damaged or broken items are due to negligent mishandling of packages by the shipping provider.

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Order Cancellations

Orders that you submit are processed that day and may not be cancelled depending on time of day.  You may need to wait until you receive the merchandise in order to return it.

 

What do I need to return an item?

If you need to return an item, the following will be required:

 

• Contact Happee Go Luckee to inform of desire to return item(s)

 

YOU MUST CONTACT HAPPEE GO LUCKEE WITHIN 15 DAYS OF RECEIPT OF GOODS TO RETURN PRODUCTS. THE ONLY ACCEPTABLE FORM OF CONTACT FOR RETURNS IS BY EMAIL Info@happeegoluckee.com or through our Contact Page.  METHODS USED THAT DEVIATE FROM THIS PROCESS WILL NOT BE APPROVED OR ACCEPTED BY HAPPEE GO LUCKEE

You must include the following information in your return:

• Reason for return of item(s)

• Your name, Invoice number and date of purchase

• All return items must be in original purchase condition along with original packaging and associated accessories. Any return items you received with tags/labels attached must be returned along with tags/labels intact.

 

How do I return an item?

The following is the process for returning items.

You must first contact HAPPEE GO LUCKEE by email or through our contact page to inform of desire to return items. You will need to provide your Name, Date of Purchase, Order number, the item number(s) [Ex: 11172] of the item(s) you want to return and the quantity of the item(s), 

All returned merchandise should be sent to us at 272 Eyland Ave, Succasunna, NJ 07876

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You are responsible for paying all shipping costs for your returned item.  Shipping costs are non-refundable.  You should consider using a trackable shipping service or purchase shipping insurance for items of high value.

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Packages returned due to delivery failure.

In some instances, orders returned due to failure of delivery; multiple delivery attempts, unclaimed deliveries, undeliverable shipments, customer error, insufficient address information, or delivery refusal will be issued as store credit to the customer.

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When can I expect my replacement items?

You can expect replacement items within 3-7 business days after receipt of goods and verification of receipt by Happee Go Luckee. Please refer to the specified shipping carrier for any questions regarding shipping arrival times. Replacement items are for broken, damaged, defective, or incorrect items. 

 

When can I expect my Refund or Store Credit?

Refunds and Store credits will generally be process the day of or the day after we receive and verify the return. You may choose to use your store credit for

your next order or whenever you so desire.

 

My package is lost or I never received it, what do I do?

Please contact us during our hours of operation for assistance.

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General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.